RETURN POLICY

14 DAYS RETURNS

You have 14 days to make a refund request after your order has been delivered

FULL REFUNDS

If the item you received is damaged, defective, or not as described on the website, you will receive a full refund

AUTHENTICITY GUARANTEE 

All our products are 100% original brands

 

How Does Return Policy Work?

1.Initiate A Return

Via Contact-Us page > Send your ORDER details by a contact form.

2.Confirmation of return

Once confirmation has been received, please follow the steps for your return received by our departement.

3.Return The Item

The merchandise as well as the original packaging must be carefully packed in order to avoid any damage during transport.

On the outside of the package, please write legibly:

Shipping address: Option plus general trading sl Carrer de l´ensenyament, 14 08810 sant pere de ribes (Barcelona) Spain

Inside the package, be sure to indicate the data below:

Your name, first name and address

Your order number

Your return number (provided by customer service)

Send your package within 14 days by post or by carrier according to your preferences. We recommend that you choose a standard shipment with tracking since the sender will be held responsible for any damage, loss or delay of the package. Please note that the return costs (postage and packaging) are the responsibility of the customer. Before making a return, please check with the competent authorities whether refund of VAT and taxes paid is possible. In certain cases such as reyours outside the European Union, you will have to fill in the postal forms necessary for customs clearance (CN22 and / or CN23), it is important to indicate “Returned goods – Failed sale” and to attach the aforementioned documents outside the parcel. We kindly ask you to follow the return procedure carefully, because in case of taxes and customs duties to be paid, the package will be refused. As a result, it could be blocked at customs or returned to the sender, generating additional costs for the sender.

4.Refund Processed

Once we receive your returned item, we will inspect it and process your refund in 14 days.

Upon receipt, the products will be subject to careful control to assess whether they meet the conditions for return. If the slightest sign of use is detected, the return will be refused.

Please note that for credit cards, the refund may only appear on the following month’s bank statement (however, the transaction should already appear on the card movements).

 


Frequently Asked Questions (FAQ)

Q. I received a wrong item, how can I return it?

In unusual circumstances where the item received is wrong, you may return the item in the same condition as you received and in the original box and / or packaging intact. Once we receive the returned item, we will process the refund along with the free 14-day returns.

Q. When are “Returns” not possible?

There are a few certain scenarios in which we find it difficult to accept returns:

The return request is made outside the specified period, 14 days from delivery.
The product is used, damaged, or is not in the same condition that you received it.
Specific categories like underwear, lingerie, socks and apparel gifts, etc.
Anything missing from the package you received, including price tags, labels, original packaging, gifts, and accessories.
Fragile items, hygiene-related items.
Second-hand labeled products.

Q. Can I return clothing and fashion accessories?

A. You may return any item of clothing or fashion accessory within 14 days in the same condition as received and in the original box and / or packaging intact, provided the item is:

not on the non-returnable list.
No clearance items clearly marked as such and showing a no-return policy
in the same condition it was received and with the original packing box and attached labels

Q. What are the items that cannot be returned?

Items that cannot be returned are:

Clearance items clearly marked as such and displaying a No Return Policy
When the offer indicates that the items are so specific that they cannot be returned.
Items found in the following product types:

sealed goods that cannot be returned once unsealed
Underwear
Lingerie
Socks
Swimsuits
Beauty and Fragrances
Hosiery

 

Q. Can I return my item after 14 days?

There may be situations where you were unable to return the items within 14 days, in such cases please contact our Customer Service Team (+34 602 33 61 26) or through the Contact Us page to file a complaint earlier or before 15 days. Complaints are handled on a case-by-case basis. However, all acceptable returns under Consumer Protection Laws will respect the indicated duration.

Q. How can I receive a refund if I paid by credit card?

If you have paid by electronic means (credit or debit card), the amount paid will be refunded to your card. The amount paid may take up to a month to be reflected on your card statement, depending on the individual banking process.

Q. Can I replace or exchange an item instead of a refund?

At the moment, lynsyo.com does not offer replacement or exchange of an item; however, you can still return an item for a full refund.

Q. I lost the original packaging in which I received the item, how can I return it?

We accept the return of the item only if it is in an original box and / or intact packaging with all labels and barcodes, however, in this case, please call the Help Center for more information.

Q. I received a defective / damaged item, can I get a refund?

In the event that the item you received is damaged or defective, you may return an item in the same condition that you received it with the original box and / or packaging intact. Once we receive the returned item, we will inspect it and if the item is defective or damaged, we will process the refund.

We recommend that you add photographs or videos as attachments that our service can possibly transfer to the manufacturer / supplier.